Retailers, are you prepared to meet consumers’ needs this holiday season?

When it comes to shopping, consumer attitudes and behaviors have rapidly changed. This holiday season, consumers reveal one dominant factor that will determine where they shop (hint: it’s not price or convenience).

With recent and rapid digital adoption, consumer expectations have skyrocketed and retailers must create frictionless online customer experiences to keep shoppers coming back for more. But how?

Astound Insights conducted a survey of 1,000 consumers in North America, Europe, and the Middle East to discover current consumer sentiment and how changes in shopper values will impact brands this upcoming holiday season and beyond.

Our latest report, Preparing for an Ever-Evolving Holiday Season, confirms profound shifts in consumer behaviors and values as we begin to emerge from the pandemic.

Insights from our findings include:

1. Top reasons why 67 percent of shoppers surveyed will abandon a site before clicking the “Buy” button
2. A ranking of shopping experiences consumers expect retailers to provide or improve post-pandemic
3. Why 40 percent of consumers will not return to a retailer following a bad delivery experience
4. Actionable insights for retailers and how changes in consumer values and behavior will impact consumer spend this holiday season

Download your copy of this proprietary report and discover what you can do now to stand out in a sea of digital storefronts, secure customer loyalty, and boost customer retention to generate revenue through Q4 and beyond.