MANAGED
SERVICES

SEAMLESS, END-TO-END SOLUTIONS & OUTCOMES

Astound’s consultative approach, combined with our seamless systems integration, concurrent design and development method, makes us the ideal ongoing, full-service partner to our clients.

We drive business outcomes through continual, agile management, maintenance, and support for your digital systems, as well as integrated strategy, consulting, and demand generation.

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Expertise

CONSULTATION & PLANNING

At the onset of every engagement, we define, document, and prioritize your business goals. We align these objectives with actionable roadmaps, leveraging industry insights to drive innovation and measurable growth.

EXPERIENCE DESIGN

To deliver seamless, best-in-class digital experiences, Astound transforms customer journeys with creative, data-driven designs that optimize engagement. We continually optimize to define the ideal experience, enhancing customer satisfaction.

IMPLEMENTATION & DEVELOPMENT

From headless to composable, PWAs to AI agents, we push the boundaries of digital innovation. Through an iterative and integrated approach, we deliver scalable commerce solutions in development, platform enablement, and system optimization. We also provide technology planning, support, and compliance.

SECURITY, PERFORMANCE & LOAD TESTING

Our comprehensive automated testing approach guarantees quality, stability, peak performance, and flawless execution, 24/7.  Astound optimizes your platform’s reliability and responsiveness with rigorous testing, geared to always handle traffic spikes and high-demand scenarios.

DATA & AI

We operationalize the power of your customer data, employing predictive and generative AI to build and action data foundations. Our AI-enabled delivery methodology, advanced data strategies, and analytics capabilities unlock actionable customer insights, power intelligence and drive smarter decision-making.

DEMAND GENERATION

Our end-to-end approach includes expertise in driving visibility, customer acquisition and conversion via demand generation campaigns across paid media, affiliate, SEO and email marketing, as well as on-site conversion optimization strategy.

24/7 MONITORING & LI/L2 SUPPORT

We maintain peak performance and uptime with always-on monitoring, rapid issue resolution, and 24/7 dedicated support.

CLIENT SUCCESS

Your dedicated Astound team comprises passionate experts in constant collaboration. This team provides comprehensive support across Technical Solutions and Client Success functions, reinforced by Consulting and Delivery SMEs to drive initiatives from concept to implementation.

Optimization & Analytics

We analyze statistical methods of testing and behavioral data capture and perpetually improve engagement, conversion, average order value, upsell/cross-sell and repeat purchase, optimizing performance across all digital touchpoints.

Services include:

CRO
Merchandise
Behavioral targeting
Usability analysis
Voice of customer
Performance analytics
Machine learning with descriptive, predictive, and prescriptive insights

Sales Enablement

We empower client stakeholders to activate their digital commerce ecosystem, expanding brand and business knowledge, increasing selling skills, and leveraging sales tools to more effectively represent the brand.

Services include: