How Astound Digital helped a Leading UK Retailer Define Its Agentic Shopping Strategy
Challenge
A leading luxury UK retailer wanted to get a gift finder shopper agent live for peak 2026 and had been presented with multiple options by various solution vendors. However, they were struggling to determine what the best fit would be for them (customer experience, business tooling, and governance) and what the costs would be to run the agent. Before they could proceed any further, they needed support and guidance to assess the available options and formulate costs to take forward for formal approval for the next phase.
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Approach
Seamless Commerce Experiences Across Every Channel
During this engagement, Astound delivered:
- A structured four-week Solution Consultation to align stakeholders, de-risk decisions,and set the technical direction for the agentic solution approach.
- Cross-functional workshops to map out the requirements across the customer experience, business tooling, and what must be in place in terms of governance (security, privacy, AI ethics).
- Two solution options, complete with high level requirements and supporting architecture flows.
- Models for the ongoing running costs for the two options based on the retailer’s analytics data.
- A realistic phased roadmap for accurate planning, budgeting, and alignment.
Customer Outcomes
By the end of Solution Consultation, the retailer had:
- A clear agentic shopper strategy tailored to their growth ambitions
- A realistic scope, timeline, and cost estimate for implementation
- Ongoing running costs models and how these could scale
- Full visibility of delivery risks and how to mitigate them
- A foundation for future phases,including Service Agents and Account & Loyalty integration.
Ready to Build What’s Next?
Whether you’re modernizing your CRM, scaling B2B commerce, or embedding AI across your enterprise, Astound Digital helps you move from strategy to measurable success.
