Retail & Consumer Products Solutions

Today's consumers demand seamless, personalized experiences across every touchpoint. We help B2C brands transform fragmented customer journeys into unified commerce experiences that drive conversion, retention, and lifetime value, powered by AI and connected data.

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Person wearing large hoop earrings, black sunglasses, a yellow puffer jacket, and a gray tube top standing against a textured wall with a red-framed window

Built for Modern B2C Commerce

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Unified Customer & Data Foundation

Build a single source of truth integrating commerce, service, and marketing data. Foundation for all personalization and AI capabilities.
Platform:
Data Cloud, Marketing Cloud, Commerce Cloud
Impact:
360° customer view, real-time personalization, foundation for AI
2

Omnichannel Commerce & Experience

Deliver seamless, mobile-first shopping experiences that unify digital and physical touchpoints - BOPIS, consistent carts, unified inventory.
Platform:
B2C Commerce Cloud, Experience Cloud
Impact:
8-10 week MVP launch, increased conversion, reduced cart abandonment
Accelerator:
B2C Commerce Quick Start delivers working storefront in 8-10 weeks
3

Hyper-Personalization & Marketing

Use AI and real-time data to deliver relevant product recommendations, targeted promotions, and personalized journeys across all channels.
Platform:
Marketing Cloud, Personalization, Data Cloud
Impact:
Higher conversion rates, increased basket size, improved customer lifetime value
4

Intelligent Order Management & Fulfillment

Streamline post-purchase processes from inventory visibility to returns, driving efficiency and satisfaction when it matters most.
Platform:
Order Management, Service Cloud
Impact:
Reduced operational costs, inventory accuracy, flawless post-purchase experience
5

AI-Powered Service & Retention

Deflect simple queries with AI agents while empowering human agents to handle complex, high-value interactions that build relationships.
Platform:
Service Cloud, Agentforce
Impact:
50% faster response times, reduced support costs, higher customer satisfaction
6

Loyalty & Community Experience

Design and launch tiered loyalty programs and online communities that foster advocacy and increase purchase frequency.
Platform:
Loyalty Management, Experience Cloud
Impact:
Increased repeat purchase, higher CLV, customer-led growth
7

Digital Site Optimization & Analytics

Drive continuous improvement through A/B testing, site speed optimization, and data analytics, turning insights into conversion gains.
Platform:
Tableau, CRM Analytics, Google Analytics
Impact:
Measurable CRO improvements, data-driven decision making, continuous optimization

What We Deliver

Why Astound Digital

Deep B2C Expertise. Proven at Scale.

We bring 20+ years serving major consumer brands with proven frameworks, accelerators, and commerce-specific expertise that deliver results in weeks, not months.

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Years B2C commerce expertise with proven client results

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AI Agents deployed in production across retail ecosystems

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Certified engineers

The Astound Difference

What Sets Us Apart

We focus where technology and customer experience meet helping businesses evolve with insight, agility, and measurable results.

Explore Industry Solutions
Explore Industry Solutions

Accelerator-Based Delivery

Proprietary accelerators deliver value fast: B2C Commerce Quick Start (8-10 weeks), Customer 360 (8-10 weeks), Agentforce (6+ weeks)

AI-First & Production-Proven

50+ pre-built agents, 200+ trained consultants, measurable results with leading retail and consumer brands

End-to-End Partnership

From strategy through managed services we're your long-term partner for continuous optimization and growth

Retail & Consumer Products Success Stories

Results That Drive Transformation

View Case Studies
View Case Studies
Floor&Decor LogoOutdoor patio with modern cushioned seating, a coffee table with small plants, stone wall, sliding glass door, and a large potted tree for Floor&Decor brandSteven Singer Jewelers LogoClose-up of a person’s mouth biting a gold chain pendant, wearing large hoop earrings for Steven Singer Jewelers brandAllSaints LogoWoman in beige trench coat and black boots crouching on rocky terrain with mountain and cloudy sky in the background for AllSaints brand

Ready to Transform Your Customer Experience?

Whether you're launching new commerce, building customer 360, deploying AI service, or optimizing for conversion, we bring proven frameworks and retail expertise to deliver measurable results.

Let's Connect
Let's Connect