November 7, 2025

Field service reality check: Why integration shouldn't be a deal-breaker

Originally published in Smart Industry

William Donlan
CEO, Astound Digital

As field service organizations navigate increasingly complex operations and rising customer expectations, seamless integration has become a critical driver of business success. In this Smart Industry feature, William Donlan explores how connected systems, unified data, and a strategic approach to integration enable organizations to optimize service delivery, enhance operational visibility, and create more efficient, customer-centric field service experiences.